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Aviva Personal Pension Plans (PO-18487)

Complainant: Mrs N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-18487
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained that Aviva have said she is unable to take her benefits as a lump sum, because she has already started receiving annuities from the Plans.

View determination

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