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Royal London Annuity (CAS-74345-R3Y7)

Complainant: Mr S
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-74345-R3Y7
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Royal London. 

Complaint summary

Mr S has complained that Royal London delayed the process when providing him with annuity quotations. This resulted in a delay in annuity payments starting after his retirement.

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