Royal London Annuity (CAS-74345-R3Y7)
Complainant: Mr S
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-74345-R3Y7
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by Royal London.
Complaint summary
Mr S has complained that Royal London delayed the process when providing him with annuity quotations. This resulted in a delay in annuity payments starting after his retirement.
View determination
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