Royal London Annuity (CAS-74345-R3Y7)
Complainant: Mr S
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-74345-R3Y7
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by Royal London.
Complaint summary
Mr S has complained that Royal London delayed the process when providing him with annuity quotations. This resulted in a delay in annuity payments starting after his retirement.
View determination
DownloadRelated decisions
- TPS Benefits Scheme (CAS-79089-Z5M8)Complainant: Professor NRespondent: The Trustee of the TPS Benefits SchemeOutcome: UpheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-79089-Z5M8Date:
- The Johnson & Johnson UK Group Retirement Plan (CAS-12388-L3Z2)Complainant: Mr YRespondent: Johnson & Johnson Consumer UK LimitedComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-12388-L3Z2Date: