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The National Grid Electricity Group of the Electricity Supply Pension Scheme
(PO-18728)

Complainant: Mr N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-18728
Outcome: Not upheld
Respondent: National Grid plc (National Grid)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’s complaint and no further action is required by National Grid.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint against National Grid is that she says she left employment with a compromise agreement (the Agreement) that she could take an unreduced pension from age 50. However, she has now been told that she is not able to.

View determination

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