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Armed Forces Pension Scheme 1975 (PO-25046)

Complainant: Mr N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-25046
Outcome: Upheld
Respondent: Veterans UK
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mr N has complained that Veterans UK has failed to consider his application for the early payment of his preserved pension in a proper manner.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Veterans UK because it failed to explain its decision to Mr N.

 

 

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