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The Maybourne Hotel Pension and Life Insurance Scheme (PO-16464)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-16464
Outcome: Not upheld
Respondent: Trustees of the Maybourne Group Pension and Life Insurance Scheme (the
Trustees)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N is complaining that the Trustees commuted his benefits to a lump sum in 2015 and he had to return the cheque due to the possible impact on his state benefits.

View determination

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