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Police Pension Scheme (PO-14755)

Complainant: Mr Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-14755
Outcome: Upheld
Respondent: The National Crime Agency
Type: Pension complaint or dispute
Date:

Outcome

  1. I agree that the complaint should be upheld against the NCA and to matters right within 28 days the NCA should:
  • reconsider Mr Y’s application for a deferred pension and provide an explanation of the decision; and
  • award Mr Y £500 for the distress and inconvenience he has suffered.
  1. My reasons for reaching this decision are explained in more detail below.

Complaint summary

  1. Mr Y has complained that the NCA said he is not able to remain in employment and receive a deferred pension under the Scheme. It said his only option is to leave employment and receive an ordinary police pension from the Scheme.

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