TPS Benefits Scheme (CAS-79089-Z5M8)

Ombudsman’s Determination

Outcome 

The complaint should be upheld against the Trustee because an uplift should have been applied to his deferred pension. To matters right, the Trustee shall follow the steps set out in the section ‘Directions’. concerns the information he was provided about the uplift to his deferred pension between ages 60 and 62.

Complaint summary

Professor N’s complaint concerns the failure to provide an uplift to his deferred pension between ages 60 and 62 and the information that was provided to him which he considered to be misleading by not stating that he would lose benefit if he did not draw his benefits at 60. He complains that in relation to the above the Trustee has failed to act in his best interests and has been subject to a conflict of interest.