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Aviva Section 32 policy (PO-15420)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-15420
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Aviva have refused to honour the contract he has for pension increases at 5% a year to be applied to the pension.

View determination

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