Railways Pension Scheme (PO-16067)
Complainant: Mr Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-16067
Outcome: Not upheld
Respondent: The Trustees of the Railways Pension Scheme
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y’s complaint arises because the Trustees rejected his application to access his Scheme pension before his Normal Pension Age (NPA) at “preferential”, rather than cost-neutral, reduction factors.
View determination
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