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Friends Life Pension Plan (PO-16427)

Complainant: Mr Y
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-16427
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Friends Life are insisting that he takes independent financial advice before he can withdraw all his pension benefits, from the Plan.

View determination

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