Local Government Pension Scheme (PO-15391)
Complainant: Mrs G
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-15391
Outcome: Not upheld
Respondent: Merseyside Pension Fund
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs G’s complaint and no further action is required by the Fund.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs G has complained that the Fund did not provide her with her correct entitlement options when she retired in 2015 and that she has now been denied access to a ‘trivially commuted’ lump sum payment.
View determination
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