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Local Government Pension Scheme (PO-15391)

Complainant: Mrs G
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-15391
Outcome: Not upheld
Respondent: Merseyside Pension Fund
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs G’s complaint and no further action is required by the Fund.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs G has complained that the Fund did not provide her with her correct entitlement options when she retired in 2015 and that she has now been denied access to a ‘trivially commuted’ lump sum payment.

View determination

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