We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Scottish Widows Personal Pension Plan (PO-14400)

Complainant: Mr Y
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-14400
Outcome: Not upheld
Respondent: Scottish Widows plc
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Scottish Widows did not follow his instruction and contract him out of the State Second Pension (S2P)

View determination

Download

Related decisions

  • Avis UK Pension Plan (CAS-38639-F6P7)
    Complainant: Mrs E
    Respondent: Avis Budget Group (the Employer)
    XPS Administration (the Administrator)
    Avis Pension Trustee Limited (the Trustee)
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-38639-F6P7
    Date:
  • Railways Pension Scheme (CAS-72334-R9J9)
    Complainant: Mr B
    Respondent: The Railways Pension Trustee Company Limited
    Railpen (formerly RPMI Limited)
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-72334-R9J9
    Date:
View all decisions