Friends Life Pension Plan (PO-14688)

Complainant: Mr G

Complaint Topic: Benefits: refusal/failure to pay or late payment

Ref: PO-14688

Outcome: Not upheld

Respondent: Friends Life

Type: Pension complaint or dispute

Date: 28 June 2017

I do not uphold Mr G’s complaint and no further action is required by Friends Life.

My reasons for reaching this decision are explained in more detail below.

Mr G has complained:

of the length of time taken for Friends Life to put his annuity into payment;
of the concern that Friends Life did not produce the quotes on terms he had originally requested;
that he was asked to complete additional forms, which in Mr G’s view, was a further delaying tactic used by Friends Life;
that his fund value reduced between January 2016 from £56,985 to £56,514 in July 2016, and he has not been given an explanation as to why this happened; and
that he has not seen evidence confirming that trail commission or adviser fees have not been paid to an unknown financial adviser company listed on his records.

View determination

Download