UK Atomic Energy Authority Combined Pension Scheme (PO-14888)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the UKAEA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y says UKAEA failed to inform him that he had a right to transfer out his benefits at any time before age 59. Mr Y says he did not become aware of the option to transfer until April 2015 – when it was too late. Consequently, he missed the opportunity to consider a transfer and has been financially disadvantaged.

Mr Y says, while he may not necessarily transfer out, he would like to retrospectively be given the option to consider a transfer.