We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Teachers’ Pension Scheme (PO-12254)

Complainant: Mrs N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-12254
Outcome: Upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mrs N is complaining that TP have refused to allow her to commute her pension for a higher lump sum, and disputes whether or not the lump sum application form was completed fully.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against TP because Mrs N’s application form to commute her pension for a higher lump sum did not contain a completed declaration.  Having treated an incomplete form as a completed declaration amounts to maladministration.

My reasons for reaching this view are explained in more detail below.

View determination

Download

Related decisions

  • NHS Pension Scheme (CAS-60994-H2H2)
    Complainant: Dr S
    Respondent: NHS Business Services Authority
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-60994-H2H2
    Date:
  • Volkswagen Group Pension Scheme (CAS-71351-P8X2)
    Complainant: Mr N
    Respondent: Volkswagen Group Pension Scheme Trustee Limited
    Outcome: Upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-71351-P8X2
    Date:
View all decisions