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Teachers’ Pension Scheme (PO-12254)

Complainant: Mrs N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-12254
Outcome: Upheld
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mrs N is complaining that TP have refused to allow her to commute her pension for a higher lump sum, and disputes whether or not the lump sum application form was completed fully.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against TP because Mrs N’s application form to commute her pension for a higher lump sum did not contain a completed declaration.  Having treated an incomplete form as a completed declaration amounts to maladministration.

My reasons for reaching this view are explained in more detail below.

View determination

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