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Elementis Group Pension Scheme (PO-10055)

Complainant: Mr B
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-10055
Outcome: Not upheld
Respondent: Harrisons & Crosfield Plc
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by H & C.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr B’s complaint is that he was wrongly advised by Lane Clark & Peacock (LC&P) through his employer, H & C, to opt out of the State Earnings Related Pension Scheme (SERPS).

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