Zurich Financial Services UK Pension Scheme (PO-13217)
Complainant: Ms N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-13217
Outcome: Not upheld
Respondent: Zurich Financial Services UK Pension Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint and no further action is required by the Trustee.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms N’s complaint is that she was provided with misleading and incorrect information in relation to her eligibility for a temporary pension from the Scheme. She relied on this information to her detriment and she believes she has suffered financially as a result.
View determination
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