We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

KME (Works) Retirement Benefit Scheme (PO-7139)

Complainant: Mr F
Complaint Topic: Benefits: missing
Ref: PO-7139
Outcome: Not upheld
Respondent: 1. Kirkby Manufacturing & Engineering Ltd
2. the trustees of the Scheme
3. Pan Trustees Limited
4. Phoenix Life Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr F’s complaint and no further action is required by Pan Trustees Limited and Phoenix Life Limited. The complaint is also not upheld against the former company, now no longer existing, KME, or the former Trustees (KME were also the trustees).

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The complaint against KME, the Trustees, Pan Trustees and Phoenix, brought by Mr F’s brother (Mr J), on his behalf, is that they should pay him a pension, in respect of his membership of the Scheme.

View determination

Download

Related decisions

  • Carrier UK Pension Scheme (PO-20707)
    Complainant: Mr Z
    Respondent: Carrier Pension Trustee Limited (the Trustee)
    Buck Consultants (Administration and Investment) Limited (the Administrator)
    Toshiba Carrier UK Limited (the Company)
    Outcome: Partly upheld
    Complaint Topic: Benefits: missing
    Ref: PO-20707
    Date:
  • Price Tool Sales Limited Retirement Benefit Scheme (PO-27384)
    Complainant: Mr S
    Respondent: Scottish Widows
    Outcome: Upheld
    Complaint Topic: Benefits: missing
    Ref: PO-27384
    Date:
View all decisions