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Bank of America Pension Scheme (PO-11020)

Complainant: Mrs B
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-11020
Outcome: Not upheld
Respondent: Bank of America Merrill Lynch
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs B’s complaint and no further action is required by the Bank.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs B claims that she has an entitlement to a pension from one of the Bank’s UK pension schemes based on a letter she received dated 7 August 1981.  Mrs B is also complaining about the failure of the Bank to respond to correspondence during the complaint process.

 

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