We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

P&G Scheme (PO-11641)

Complainant: Mr H
Complaint Topic: Administration
Ref: PO-11641
Outcome: Not upheld
Respondent: 1. The Trustees
2. P&G
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustees or P&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H’s complaint is about: (1) the annual increases applied to his pension since April 2015; (2) the delay in providing the calculations he requested in June 2015; and (3) the handling of his complaint by the Trustees and P&G.

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Westerby Private Pension (CAS-58612-P1X1)
    Complainant: Ms R
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-58612-P1X1
    Date:
View all decisions