Local Government Pension Scheme (PO-5124)
Complainant: Mrs Yvette Conroy
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-5124
Outcome: Partly upheld
Respondent: Northumbria Police Service
Type: Pension complaint or dispute
Date:
Complaint summary
Mrs Conroy has complained that Northumbria Police Service, her previous employer, refused to allow her to take her deferred pension early. She also complains that they delayed in dealing with her case.
Summary of the Ombudsman’s Determination and reasons
The complaint should be partly upheld against Northumbria Police Service to the extent that they delayed in dealing with her case and she should be compensated for the resultant distress and inconvenience she suffered.
View determination
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