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Principal Civil Service Pension Scheme (PO-4072)

Complainant: Mr K Barnes
Complaint Topic: Benefits: missing
Ref: PO-4072
Outcome: Partly upheld
Respondent: 1. The Cabinet Office, on behalf of My Civil Service Pension
2. The National Portrait Gallery
Type: Pension complaint or dispute
Date:

Subject

Mr Barnes’ complaint against MyCSP, the Scheme administrator, and his former employer the NPG is that his request to change his election for a refund of contributions to a transfer value to his stakeholder pension plan was refused and he had experienced delays in the process that prevented him from changing his election.

The Deputy Pensions Ombudsman’s determination and short reasons

The complaint should only be upheld against the NPG to the extent that their delay in providing information to MyCSP delayed the payment of his refund. But that delay did not prevent Mr Barnes from being able to change his election nor was it the cause of him incorrectly completing his forms.

View determination

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