AEGON Scottish Equitable Personal Pension Plan (PO-3489)
Complainant: Mr Michael Nower
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-3489
Outcome: Not upheld
Respondent: AEGON
Type: Pension complaint or dispute
Date:
Subject
Mr Nower complains that AEGON failed to act on his faxed instruction to take up the HSBC share rights issue.
The Deputy Pensions Ombudsman’s determination and short reasons
The complaint cannot be upheld against AEGON because Mr Nower did not contact Capita to enquire whether they received his fax and he took no further action after he sent the fax until two years later.
View determination
DownloadRelated decisions
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