Virgin Money Stakeholder Pension Plan (PO-618)
Complainant: Mr K Finn
Complaint Topic: Transfers: general
Ref: PO-618
Outcome: Not upheld
Respondent: Virgin Money (Virgin) Canada Life
Type: Pension complaint or dispute
Date:
Mr Finn’s complaint is about the delay in transferring his benefits from Virgin to Canada Life. As the transfer was not completed before his 75th birthday, Virgin issued the value of Mr Finn’s fund to him by cheque, minus an unauthorised payment charge of 55% The Pension …
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