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Focus Pension Scheme (78173/3)

Complainant: Mr G Wilson
Complaint Topic: Failure to provide information/act on instructions
Ref: 78173/3
Outcome: Upheld
Respondent: The Trustee Corporation Ltd Jardine Lloyd Thompson (JLT).
Type: Pension complaint or dispute
Date:

Mr Wilson has complained that the Trustee and JLT provided incorrect information and incomplete transfer values and failed to keep adequate records of his AVC. As a consequence, Mr Wilson says that his transfer was not completed in a timely manner. The Deputy Pension …

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