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Scottish Teachers' Superannuation Scheme, Scottish Teachers’ Pension Scheme (CAS-38375-F4Q9)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-38375-F4Q9
Outcome: Partly upheld
Appeal outcome: None
Respondent: Scottish Public Pensions Agency (SPPA)
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint against SPPA is partly upheld. To put matters right, for the part that is upheld, SPPA shall award Mr N £500 for the significant distress and inconvenience that he has suffered.

Complaint summary

Mr N has complained that SPPA did not send him a starter pack when he joined the Scheme, so he misunderstood how the Scheme worked.

Mr N has also complained that SPPA provided him with incorrect information which caused him to miss the opportunity to receive a refund of the contributions that he paid into the Scheme.

Mr N believes that SPPA should refund the contributions that he made into both the Scheme and the new Scheme.

View determination

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