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Armed Forces Pension Scheme (PO-21679)

Complainant: Mrs D
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-21679
Outcome: Partly upheld
Appeal outcome: None
Respondent: Equiniti Paymaster
Veterans UK
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs D’s complaint against Equiniti and VetsUK is partly upheld. To put matters right Equiniti and Veterans UK shall pay £250 each (a total of £500) to Mrs D for the non-financial injustice caused to her.

Complaint summary

Mrs D’s complaint against Equiniti and VetsUK is that both parties caused an overpayment of pension benefits amounting to £12,488.01.

View determination

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