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British Steel Pension Scheme (PO-20048)

Complainant: Mr E
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-20048
Outcome: Not upheld
Respondent: BS Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by the Trustee.

Complaint summary

Mr E has complained about the information that he feels he should have been provided with prior to taking his pension in January 2016 and regarding the subsequent changes to the transfer terms in April 2017 which he has not been able to take advantage of.

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