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AJ Bell Self Invested Personal Pension (PO-28015)

Complainant: Mr I
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-28015
Outcome: Partly upheld
Appeal outcome: None
Respondent: AJ Bell
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr I’s complaint against AJ Bell is partly upheld. To put matters right, AJ Bell shall within 21 days of the date of this Determination pay Mr I £500 for the distress and inconvenience he has experienced and return the fee of £75 plus VAT that he paid.

Complaint summary

Mr I’s complaint against AJ Bell concerns his Pension Commencement Lump Sum (PCLS) entitlement. He is unhappy that AJ Bell had previously calculated his PCLS entitlement incorrectly and that it had provided incorrect information regarding his requested income payment.

View determination

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