The Royal Bank of Scotland Group Pension Fund (PO-24983)
Complainant: Mr R
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: PO-24983
Outcome: Not upheld
Respondent: 1. Royal Bank of Scotland Plc
2. RBS Pension Trustee Limited
3. Willis Towers Watson
2. RBS Pension Trustee Limited
3. Willis Towers Watson
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by RBS, the Trustee and Towers Watson.
Complaint summary
Mr R maintains that his retirement was grossly mishandled. As a result of the delays and service issues, he had to use his savings and was denied access to his lump sum.
Mr R says that 75% of his lump sum was earmarked to repay his fixed rate mortgage, which was due to expire on 30 September 2017. He also suffered a loss of interest on the balance of his lump sum of £85,000.
View determination
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