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Universities Superannuation Scheme (CAS-39906-D6Y9)

Complainant: Mr L
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-39906-D6Y9
Outcome: Not upheld
Appeal outcome: None
Respondent: Universities Superannuation Scheme Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint and no further action is required by the Trustee.

Complaint summary

Mr L has complained that:-

· The Trustee has refused to pay him an unreduced pension from age 60 and has misinterpreted the Scheme Rules.

· He was provided with deliberate misinformation by the Trustee and there were excessive delays in the handling of his enquiries.

View determination

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