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Teachers’ Pension Scheme (PO-27022)

Complainant: Mrs G
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-27022
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is partly upheld because Teachers’ Pensions repeatedly failed to take appropriate action to adequately investigate Mrs G’s assertion that her pension was incorrectly calculated.

Complaint summary

Mrs G has complained that Teachers’ Pensions is requiring her to repay an overpayment of £96,320.20, which she says that it is responsible for.

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