We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Teachers’ Pension Scheme (PO-27022)

Complainant: Mrs G
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-27022
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

The complaint is partly upheld because Teachers’ Pensions repeatedly failed to take appropriate action to adequately investigate Mrs G’s assertion that her pension was incorrectly calculated.

Complaint summary

Mrs G has complained that Teachers’ Pensions is requiring her to repay an overpayment of £96,320.20, which she says that it is responsible for.

View determination

Download

Related decisions

  • Old British Steel Pension Scheme (CAS-89142-L1R8)
    Complainant: Mr L, on behalf of the estate of Mr O
    Respondent: Open Trustees Limited
    Barnett Waddingham
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-89142-L1R8
    Date:
  • Emerson UK Pension Plan (CAS-110341-N3R3)
    Complainant: Mr G
    Respondent: Buck Consultants Limited
    Emerson UK Trustees Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-110341-N3R3
    Date:
View all decisions