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Teachers’ Pension Scheme (PO-27022)

Complainant: Mrs G
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-27022
Outcome: Partly upheld
Appeal outcome: None
Respondent: Teachers' Pensions
Type: Pension complaint or dispute
Appeal: No

Ombudsman’s Determination


The complaint is partly upheld because Teachers’ Pensions repeatedly failed to take appropriate action to adequately investigate Mrs G’s assertion that her pension was incorrectly calculated.

Complaint summary

Mrs G has complained that Teachers’ Pensions is requiring her to repay an overpayment of £96,320.20, which she says that it is responsible for.

View determination


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