Royal Bank of Scotland Group Pensions Fund (PO-25932)
2. RBS Pension Trustee Limited
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by WTW or the Trustee.
Complaint summary
Mr L says WTW and the Trustee refused to provide him with a projected illustration of benefits and so he was unable to make an informed decision about his selected retirement date.
View determination
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