We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Scottish Widows (CAS-82621-K2J1)

Complainant: Miss N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-82621-K2J1
Outcome: Upheld
Appeal outcome: None
Respondent: Boardworks Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay the missing contributions in respect of her pension and make good any shortfall in units. In addition, the Employer shall pay Miss N £1,000 for the serious distress and inconvenience it caused her.  

Complaint summary

Miss N has complained that the Employer, despite deducting contributions from her pay, has failed to pay the contributions into the Scheme. 

Miss N has said that the missing contributions amounted to £2,831.16.

View determination

Download

Related decisions

  • NEST (CAS-97027-G2V6)
    Complainant: Ms Y
    Respondent: Lifeways Group
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-97027-G2V6
    Date:
  • NEST Pension Scheme (CAS-130996-Q6W2)
    Complainant: Mrs S
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-130996-Q6W2
    Date:
View all decisions