We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Rothesay Life Pension Plan (CAS-31576-B1G1)

Complainant: Mr H
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-31576-B1G1
Outcome: Not upheld
Appeal outcome: None
Respondent: The Trustee of the Merchant Navy Officers Pension Fund
Mercer
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee or the Administrator.

Complaint summary

Mr H’s complaint is that his pension payments have not been backdated to his Plan’s normal pension age (NPA), but to his 75th birthday. He considers that he has lost out financially because of this.

View determination

Download

Related decisions

  • TPS Benefits Scheme (CAS-79089-Z5M8)
    Complainant: Professor N
    Respondent: The Trustee of the TPS Benefits Scheme
    Outcome: Upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-79089-Z5M8
    Date:
  • Royal London Annuity (CAS-74345-R3Y7)
    Complainant: Mr S
    Respondent: Royal London
    Outcome: Not upheld
    Complaint Topic: Benefits: refusal/failure to pay or late payment
    Ref: CAS-74345-R3Y7
    Date:
View all decisions