HSBC Bank (UK) Pension Scheme (CAS-13126-Z0N2)

Ombudsman’s Determination Complaint summary 

Outcome 

The complaint is upheld against the Trustee because I find, on the balance of probabilities, that Mrs R’s pension benefits were not transferred out of the Scheme. I consider that the Trustee remains liable to provide benefits for and in respect of Mrs R, for all periods of pensionable service accrued by her in the Scheme, and that SLFC has no liability to provide benefits to or in respect of Mrs R.

Complaint summary 

Mrs R’s complaint against the Trustee and SLFC concerns the loss of the pension benefits she accrued in the Scheme between 1972 and 1990. She would like either the Trustee or SLFC to accept liability for providing her with the pension she is entitled to, in respect of those benefits.