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Green Coal Limited Occupational Pension Scheme (PO-18325)

Complainant: Mr E
Complaint Topic: Administration
Ref: PO-18325
Outcome: Upheld
Respondent: Green Coal Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right, Green Coal Limited will respond to Mr E with information about his pension, and pay him £3,000 for the exceptional distress and inconvenience caused to him by its maladministration and failure to respond to his enquiries.

Complaint summary

Mr E is unhappy that he has not been provided with any information on his pension since a year after he transferred into the Scheme.

View determination

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