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Direct Line Group Personal Pension Plan (CAS-61797-Y0L9)

Complainant: Mr Y
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-61797-Y0L9
Outcome: Not upheld
Appeal outcome: None
Respondent: Fidelity International
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Fidelity.

Complaint summary

Mr Y complained that Fidelity had not allowed him to withdraw his benefits without listening to the relevant regulatory risk warnings.

View determination

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