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Cape PLC Staff Pension and Life Assurance Scheme (CAS-64188-V1Y9)

Complainant: Mr G
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-64188-V1Y9
Outcome: Not upheld
Respondent: Legal & General Assurance Society
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by L&G.  

Complaint summary

Mr G complained that:-

  • He did not receive any notification in 2010 that his deferred retirement benefits under the Scheme needed to be claimed. To put this right, he required his pension to be put into payment and backdated to his normal retirement date (NRD) in 2010.
  • L&G’s procedures for retirement correspondence were inadequate and should be reviewed.

View determination

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