We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Serco Pension and Life Assurance Scheme (PO-18103)

Complainant: Mr R
Complaint Topic: Administration
Ref: PO-18103
Outcome: Not upheld
Respondent: 1. Mercer Limited
2. The Trustee of the Serco Pension and Life Assurance Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Mercer or the Trustee.

Complaint summary

Mr R has complained that his pension was suspended. This was due to him not responding to a letter that was sent by Mercer.

 

View determination

Download

Related decisions

  • Selven Pension Scheme (CAS-45657-B7R7)
    Complainant: Mr R
    Respondent: Westbridge Pension Administration Limited
    Outcome: Partly upheld
    Complaint Topic: Administration
    Ref: CAS-45657-B7R7
    Date:
  • Westerby Private Pension (CAS-58612-P1X1)
    Complainant: Ms R
    Respondent: Westerby Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Administration
    Ref: CAS-58612-P1X1
    Date:
View all decisions