Serco Pension and Life Assurance Scheme (PO-18103)
Complainant: Mr R
Complaint Topic: Administration
Ref: PO-18103
Outcome: Not upheld
Respondent: 1. Mercer Limited
2. The Trustee of the Serco Pension and Life Assurance Scheme
2. The Trustee of the Serco Pension and Life Assurance Scheme
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by Mercer or the Trustee.
Complaint summary
Mr R has complained that his pension was suspended. This was due to him not responding to a letter that was sent by Mercer.
View determination
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