Honeywell Retirement Plan (CAS-73456-S1Z4)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by WTW.
Complaint summary
Mr R complained that WTW provided him with incorrect quotations on 17 December 2020 and 1 April 2021. He says that these quotations led him to believe that the value of his Plan benefits was approximately £246,000. He claims that as a result of this misinformation, he has incurred a financial loss.
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