We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

B&CE (CAS-82508-D5V3)

Complainant: Miss N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-82508-D5V3
Outcome: Upheld
Respondent: Hedone Bakery
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

The available evidence shows the missing contributions amounted to £2,083.84.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-116534-M8Y1)
    Complainant: Mrs K
    Respondent: Solange Bakery Ltd and Artisan Traditions Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116534-M8Y1
    Date:
  • NEST (CAS-116193-C2R5)
    Complainant: Mr Z
    Respondent: Adams Leisure Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116193-C2R5
    Date:
View all decisions