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Complainant: Miss N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-82508-D5V3
Outcome: Upheld
Respondent: Hedone Bakery
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Miss N’s complaint is upheld and, to put matters right, the Employer shall pay £2,083.84 into her Scheme account. The Employer shall ensure that Miss N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Miss N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Miss N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

The available evidence shows the missing contributions amounted to £2,083.84.

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