We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

ReAssure Stakeholder Plan (CAS-92910-F5R5)

Complainant: Mr S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-92910-F5R5
Outcome: Partly upheld
Respondent: ReAssure
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr S’ complaint against ReAssure is partly upheld. To put matters right, ReAssure shall ensure that all contributions are paid into the Plan and that Mr S is not financially disadvantaged by its maladministration. It shall fulfil all the terms of the Opinion as agreed.

Complaint summary

Mr S has complained that, despite ReAssure accepting the terms of the Caseworker’s Opinion, it has failed to carry out all of the agreed terms.

View determination

Download

Related decisions

  • NEST (CAS-116920-Q6H0)
    Complainant: Ms S
    Respondent: Huma Kitchens Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-116920-Q6H0
    Date:
  • NEST (CAS-113018-K1Y3)
    Complainant: Miss L
    Respondent: Greenacre Group Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-113018-K1Y3
    Date:
View all decisions