The Smart Pension Master Trust (CAS-108425-Q1Z1)
Ombudsman’s Determination
Outcome
Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £3,702.30 into the Trust. The Employer should ensure that Mr L is not financially disadvantaged by its maladministration. So, it should arrange for any investment loss to be calculated and paid into the Trust.
In addition, the Employer shall pay £1,000 for the serious distress and inconvenience it has caused him.
Complaint summary
Mr L has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Trust.
Mr L has said that the missing contributions amounted to £3,702.30.
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