Ombudsman’s Determination

Outcome

Mr D’s complaint against Aviva and Curtis Banks is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Curtis Banks shall remedy the significant non-financial injustice it has caused to Mr D.

Complaint summary

Mr D contends that Friends Life and Curtis Banks were negligent in the administration of his SIPP. They failed to act when the tenant occupying the property, held in his SIPP, defaulted, causing him a financial loss.

Ombudsman’s Determination

Outcome

Mr S’ complaint against the Administrator is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Administrator shall pay £500 to Mr S for the non-financial injustice he has experienced.

Complaint summary

Mr S’ complaint is that he received an incorrect retirement illustration from the Administrator, which overstated his benefits. He says this led him to retire in May 2018, instead of at age 60 in October 2020, to his financial detriment.

Ombudsman’s Determination

Complaint Summary

Dr A has concerns that NHS BSA has incorrectly calculated his Permanent Injury Benefit (PIB) award. He disputes:-

Ombudsman’s Determination

Complaint Summary

Mr N’s complaint is in several parts:-

Ombudsman’s Determination

Outcome

Mr N’s complaint is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) within 21 days of the date of this Determination, Curtis Banks shall pay £500 to Mr N, in recognition of the significant distress and inconvenience caused.

Ombudsman’s Determination

Outcome

Mr S’ complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP shall pay Mr S £1,000 in recognition of the serious distress and inconvenience he has suffered.

Complaint summary

Mr S’ complaint against TP is that the ill health pension he is receiving is incorrect.

Ombudsman’s Determination

Complaint Summary

Mrs R’s complaint concerns what NHS BSA has termed an overpayment of her pension benefits; it is seeking the return of these funds.

Mrs R does not consider that she has been overpaid and has alluded to an agreement with her former employer regarding the payment of these benefits.

Ombudsman’s Determination

Outcome

I agree that part, but not all, of this complaint should be upheld. To put matters right for the part that should be upheld, BW shall pay £500 to Mr E in recognition of the significant distress and inconvenience caused to him.

Complaint Summary

Mr E complains that his late partner, Ms P, was not told prior to her death that if she died before drawing her Plan entitlement then it would be forfeited.

Ombudsman’s Determination

Complaint Summary

Mrs N has complained that:-

Ombudsman’s Determination

Outcome

Mr Y’s complaint against the Trustee is partly upheld, but there is a part of the complaint I do not agree with. To put matters right for the part that is upheld, the Trustee shall pay Mr Y £1,000 for the serious distress and inconvenience he has suffered.