Ombudsman’s Determination

Outcome

I do not uphold Miss N’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss N’s complaint concerns NHS BSA’s calculation of her retirement benefits. Miss N believes that the calculation should include a higher pensionable pay figure of £55,378.45 being applied to part of her pensionable service in relation to her deferred period of service.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by GE or the Trustees of the Plan.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that GE has not applied discretionary increases to the pre-April 1997 element of his pension since 2009.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by My CSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R disagrees with My CSP’s calculation method for the abatement of his pension under the PCSPS.

Ombudsman’s Determination

Outcome

I do not uphold the Estate’s complaint and no further action is required by South Wales Police.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint. Marley is entitled to seek recovery of the remainder of the overpayment that it has not already decided to write off.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S has complained about Marley’s decision to demand repayment of an overpayment of her pension benefits.

Ombudsman’s Determination

Outcome

I do not uphold Ms H’s complaints and no further action is required by the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees and the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint about the Employer and the Trustees is that they have stopped awarding annual increases to his pension from 1 January 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E is unhappy with the Trustee’s decision as to who should receive Mr E’s death benefit lump sum.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by SPPA and the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that he has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mrs P’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs P complains that the Council provided her with incorrect information about her pension, over a four-year period. Mrs P says that she relied on this incorrect information when deciding to take voluntary redundancy.