Ombudsman’s Determination

Outcome

I do not uphold Ms H’s complaints and no further action is required by the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustees and the Employer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint about the Employer and the Trustees is that they have stopped awarding annual increases to his pension from 1 January 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E is unhappy with the Trustee’s decision as to who should receive Mr E’s death benefit lump sum.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by SPPA and the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D’s complaint is that he has been refused ill health early retirement (IHER).

Ombudsman’s Determination

Outcome

I do not uphold Mrs P’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs P complains that the Council provided her with incorrect information about her pension, over a four-year period. Mrs P says that she relied on this incorrect information when deciding to take voluntary redundancy.

Ombudsman’s Determination

Outcome

I do not uphold Mr W’s complaint and no further action is required by the Trustee or TDC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr W’s complaint concerns the change in the revaluation basis of deferred benefits from Retail Prices Index (RPI) to Consumer Prices Index (CPI), which was announced to members in March 2017, with an amended announcement being issued in July 2017.

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by Greater Manchester Police.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E says there was undue delay in processing his ill health retirement such that he suffered financial loss. He says his complaint relates to the period from 14 February 2013 to 31 January 2014.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by WTW.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N disagrees with WTW that he has no pension entitlement from the Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr A’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr A has complained that there were delays in transferring a personal pension plan he had with Halifax Financial Services (Halifax) to the Scheme, and that he has incurred out of pocket expenses because of the delays whilst trying to resolve the matter. He has also been subject to considerable stress over the matter.

Ombudsman’s Determination

Outcome

I do not uphold Miss K’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss K’s complaint is that she has been refused ill health early retirement (IHER).