Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by HSC Pension Service.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T disagrees with the decision of HSC Pension Service not to reinstate his mental health officer (MHO) status following a break in service where he continued to work in the field of mental health.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Royal London.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R is unhappy that Royal London provided him with an incorrect value of his fund. He is asking that Royal London honour the original amount quoted of £47,062.29.

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by NHSBSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that NHSBSA say that he is required to pay a fee for the specific pension projections he has requested.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Philips or the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that Philips failed to inform him that he was eligible to receive an unreduced pension from the age of 58 and are now not willing to back date payment to his 58^th

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint is that the Council should reinstate his Tier 3 ill health early retirement (IHER) pension from August 2014 when it was stopped following an 18 month review.

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Prudential

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. He also alleges that the sales representative did not inform him that he could purchase past added years (PAY) in the Teachers’ Pension Scheme.

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Transact.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that Transact should not have transferred his pension into the Bobins Pension Scheme.

Outcome

1. I agree with the complaint but, in my opinion, the offer of compensation made by the Trustees and Mercer is sufficient.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mr D has complained that the pension paid to him was lower than originally quoted and the tax-free cash lump sum was later misquoted.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Veterans UK.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R’s complaint against Veterans UK concerns its review of its original decision not to award him Tier 2 pension benefits.