Ombudsman’s Determination

Outcome

I do not uphold Ms R’s complaint and no further action is required by the Cabinet Office or MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms R has complained about the attempted recovery of an overpayment made by MyCSP, the application of an incorrect tax code, and the lack of pension increases which were due.

16Ombudsman’s Determination

Outcome

I do not uphold Mr S’s complaint and no further action is required by Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint and no further action is required by Clerical Medical.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N’s complaint about Clerical Medical is that they provided her with an incorrect pension quotation in 2012. She relied on this to her detriment when deciding to retire at her normal retirement date.

Ombudsman’s Determination

Outcome

I do not uphold Ms B’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by TP.

My reasons for reaching this decision are explained in more detail below.

Ombudsman’s Determination

Outcome

I do not uphold Mr X’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr X was a deferred member of the Scheme, and has complained that the tax-free cash lump sum he received on retirement was lower than that quoted in the Benefit Information Pack (BIP).

Ombudsman’s Determination

 Complaint Summary

Mr R’s complaint against A&SPCC and the Chief Constable relates to their alleged failure to inform him of the tax penalties on his retirement benefits as a consequence of his re-employment within a month of his retirement.

We have four other complaints (in addition to Mr R’s) on identical issues against A&SPCC and The Chief Constable.

We also have an additional three complaints on identical issues, but against the Additional Respondents.

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by J Sainsbury or L&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that L&G refunded his pension contributions to J Sainsbury without his consent.

Ombudsman’s Determination

Outcome

I do not uphold Dr Y’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr Y has complained about the way in which NHSBSA has implemented a change to “on call” allowances. Dr Y believes this change has caused her pension benefits to be undervalued.

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required the Trustee or the Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that, following a full transfer out of the Scheme, he received information indicating that he retained benefits within the Scheme over an extended period of time.